AFCA names Paul Kearney as new EGM for people and culture

ME BANK executive Paul Kearney will join the Australian Financial Complaints Authority (AFCA) as its new executive general manager for people and culture.

Mr Kearney has been ME Bank’s general manager of people experience and business partnering since June 2017. He will join AFCA on July 5.

“Paul is an energetic and progressive HR executive who has a great deal of experience in leading complex organisational change programs,” AFCA chief operating officer Justin Untersteiner said in announcing the appointment.   

“He’s passionate about improving the employee experience and has deep experience across people partnering, learning, leadership, workplace relations and talent management and acquisition.”

Prior to ME Bank, Mr Kearney worked internationally as a human capital management consultant with Deloitte, including as chief of staff HR transformation for Europe, the Middle East and Africa.

He has also worked in HR and employee relations roles for media groups the BBC and Fairfax, along with Swedish-American company Autoliv.

“Paul will be an asset to AFCA as we continue to implement our vision to be a world-class ombudsman, with a world-class experience for our people,” Mr Untersteiner said.

AFCA is a non-government ombudsman service established to provice 'free, fair and independent help with financial disputes'. It assists consumers and small businesses who have disputes with their financial firms, in areas such as banking, credit, insurance, advice, investments and superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.

AFCA has searchable public data on financial complaints available at


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