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Finance & Investment

Experienced banker adapts loans to meet real business needs

By Leon Gettler, Talking Business >>

THERE ARE finance brokers everywhere. But a few stand out.

One is Charles Zerafa, a senior finance broker with Integrity Finance Australia. He has decades of experience in corporate and business banking.

How long? Well, 35 years in business banking – including almost a decade at the Commonwealth Bank of Australia.

Mr Zerafa’s clients include commercial construction builders, manufacturing companies, retailers, investors and syndicates of families or people buying property together. He specialises in doing commercial lending with properties of up to $50 million. 

He said banks don’t have time or skills – and they are too conservative – to delve into people’s finances to help them and lend them at a higher rate. As a result, business owners will come to him,

“Business owners that have been around for a long time know whether it’s a good deal or not and they and will seek me out say ‘Can you do me a better deal than what the banks are offering me?’” Mr Zerafa told Talking Business.

“And I’m saving clients just by restructuring finances, I’m saving them tens of thousands of dollars a month.”

Banks find client prospecting difficulties

The banks, Mr Zerafa said, have difficulty building relationships with prospective clients.

“Maybe it’s clients I’m seeing, but a lot of them have complex corporate structures,” he said. “Every director’s got personal debts, they’ve got an investment trust where they’ve got some investment loans, their operating business has got funding requirements and they’re often doing a little side project like a subdivision or investments in other small areas as well.

“So when they’re trying to assess their borrowing capacity, they’re taking such a conservative approach with everything – by the time you desensitise their income – there’s not a lot left and the bankers don’t have the experience to get their heads around what’s happening … and they always take that conservative approach.

“They (some clients) can’t meet it on paper according to the bank’s facilities, but that’s because they don’t know how to structure the loans properly.

“Sometimes you’ve got to start from scratch and restructure all the client’s loans in order to increase their borrowing capacity as well. So there are things I would do differently to how a bank would approach things.”

Banking experience drives innovation

Mr Zerafa said his big challenge is getting people to understand how his experience in banking makes him different from other brokers.

“I’m using my banking and corporate finance training in the banking industry to help clients,” he said.

“The best way I explain it is the banks want to out you in a better position so they have less risk on their side. And now where I’m working for myself, I’m helping business owners increase their profitability so they can continue to grow and achieve their financial goals.

“So it’s loan structuring, loan negotiation, understanding the client’s position and finding a solution that maximises their position.”

Mr Zerafa said his experience over 35 years in banking has seen him work with every sized business and lifecycle, from startups to succession planning and buyouts.

“It’s a skill set that you don’t acquire over five years in banking,” he said. “You don’t acquire that sort of skill set in such a short time.

“It takes a while to go through so many loan applications,” Mr Zerafa said. 

www.integrityfinanceaustralia.com.au

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-25-interview-with-charles-zerafa-from-integ


 

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Beating NFT fraud using blockchain tech

By Leon Gettler, Talking Business >>

ONE OF THE BIG PROBLEMS now facing NFTs – or non-fungible tokens – is fraud. This is happening world-wide.

NFTs are unique digital assets that represent ownership of the brand. NFTs are virtual records of ownership of either physical assets or digital assets, such as digital artwork, concert tickets, or access to games. The value of NFTs differs based on the unique characteristics of the underlying asset.  

Now a lot of NFTs have drawn large amounts of fraudulent criminal activity. The impact of NFT fraud for individual buyers can be significant, as criminals take an average of $300,000 per fraud event. These fraud instances also cause reputational damage to the NFT industry.

Enter Paiverse, a Dubai-based platform that uses blockchain to ensure the NFTs have a provable provenance and are free of fraud. Now these NFTs seek to be the primary destination for luxury brands to market and for consumers to buy and sell their luxury goods via blockchain technology, in a secure and transparent manner.

“We are quite unique in our solution in that we’re giving an asset-backed NFTs,” Tim Bhatnagar, co-founder of Dubai-based Paiverse told Talking Business.  

“We work directly with the brand-owner. We take possession of the asset, we transfer it into a digital form.

“So now you are trading an NFT but it’s always being backed by something physical. So yes, you can buy and sell and trade it. We insure it, we ship it, but technically you are always connected with the brand and you are trading their asset rather than something I created on my computer.”

Fraud is a major issue

Mr Bhatnagar said fraud has become a huge issue with NFTs.

“To create a company in this environment has been a real challenge,” he said.

“What we are trying to assert it is the individuals understand the brand. What we are doing on our platform is giving a digital title to a physical asset. So you know the brand has released a luxury item, you are trading its digital title and you can redeem your digital title at any given time.”

Paiverse operates in 37 countries but it relocated from the Bahamas to Dubai for regulatory reasons

“We decided to move to Dubai because the regulator here is putting a lot of precedence on getting the right kind of ecosystem developed because so many people have been burnt of late and lost their savings,” Mr Bhatnagar said.

“A lot of regulatory agencies globally have seen this as a negative thing.”

Why the blockchain works

Mr Bhatnagar said one of the key ways Paiverse addresses this problem was through the use of blockchain because it offered full provenance and traceability.

“It’s about due diligence and I think the regulators are starting to catch up and we are trying to help as many regulatory agencies due to our background and to understand how to develop these kinds of regulations,” he said.

“There have been mainstream companies that have been doing this for decades and for generations, like Christies.

“What we are mirroring now is and trying to do exactly the same thing but on blockchain.”

Mr Bhatnagar said blockchain allowed people to do due diligence to ensure there would be no fraud.

“By its very nature, you can go an trace everything,” Mr Bhatnagar said. 

“It’s one of the most remarkable technologies.” 

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-26-interview-with-tim-bhatnagar-from-paiver


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Boomers deliberate over their (total) $4 trillion legacies

By Leon Gettler, Talking Business >>

OVER the next 20 years, $4 trillion will be transferred from baby boomers to their children and grandchildren as inheritance.

And Australians reliant on their compulsory super savings now need to ensure they can extend their savings for the duration of their retirement.

It’s a complex issue and Nexia’s head of financial planning, Craig Wilford says it will depend on a whole lot of unknown variables – such as lifestyle choices, and the preparedness of boomers to do estate planning in their wills.

The question of how much super boomers need to retire comfortably “depends on the person and their aspirations of what they’re looking to achieve in retirement,” Mr Wilford told Talking Business

“Fundamentally that issue of not just what sort of lifestyle they want to live at different stages of their retirement, but also how long they want that capital to last for and the sort of legacy and estate planning position they would like to leave for family or loved ones,” he said.

“And of course, along the way the level of comfort they’ve got with different risk profiles or investment strategies in order to achieve those outcomes is also another variable.”

Legacy decision are hard for Boomers

Mr Wilford said the issue for Boomers in sorting out the tax issues, their investment strategies and the legacy they want to leave in their wills is complex.

Since the early 90s, he said, Boomers have now become the primary arbiters “of whether our retirement is a good one or not”.

“With that complexity, there hasn’t been a real solution to those key issues of allowing each person to make an informed decision about what are my options for making the capital last as long as possible for the amount of income that I want,” Mr Wilford said.

“(Something) that’s tax-efficient, that’s CentreLink efficient, that’s flexible, that allows me capital access within my risk profile and leaves an estate,” he said.

Mr Wilford said many Boomers have not looked at these issues in their wills, especially with $4 trillion (in total) to go to their children and grandchildren.

“You’d be surprised with the number of people that aren’t prepared to broach the issue of having their estate planning instructions in place is still. Surprisingly low,” he said.

“That sigma that goes along with anything to do with mortality unfortunately still seems to be a stumbling block.”

Take all variables into account

Mr Wilford said Boomers needing to extend their retirement savings need to look at a range of variables. 

“Firstly, it’s to look at the lifestyle itself,” he said.

“First, you’ve got the base, the staples that you can’t do without – your groceries, your utilities, your cost of shelter insurances, etcetera.

“At the other end, there are the full discretionary expenditures such as travel and how often and what sort of level of comfort one is enjoying in travel and recreation, and going out and enjoying restaurants theatre etcetera.

“And in the middle, there are the partial discretionary items. And that’s a variable in itself,” Mr Wilford said.

“That issue is how much we’re prepared to adjust up and down those discretionary expenditures in order to help the sustainability of a given income stream for as long as possible.”

www.nexia.com

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-16-interview-with-craig-wilford-from-nexia


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Ktti Pay solves the ‘divvy up’ payment problem

By Leon Gettler, Talking Business >>

THE DATA shows that Aussies aged between 18 and 53 are owed $1.5 billion each month due to splitting expenses.

The hard part is divvying it up. The system for exchanging cash is imperfect with friends constantly having to remind each other to settle up accounts and check the money has actually hit the accounts. Then again, there are times when someone ends up a few bucks short every time group expenses are supposedly settled.

To save young Aussies time on the arithmetic, entrepreneur Iain Salteri has developed the KttiPay app to handle all that. It lets participants pre-pay directly into the app before an event. Like for example, group dining, sharing a taxi or Uber, event tickets, lending a friend some dough or even having a holiday together. 

It saves people from a heap of relationship trouble.  And with cost pressures, money disputes have the potential to tip relationships over the edge.

Ktti allows separate kitties

The app allows separate Ktties to be set up for different purposes. KtiiPay Visa issues debti cards linked to that Ktti.

“What we’re trying to do is solve the problem of expense splitting for young people, 18 to 30 year olds,” Mr Salteri told Talking Business.

“The problem is that people are out of pocket for expenses that aren’t necessarily theirs.

“So if we went away for a weekend, I might book the accommodation using my own personal debit or credit card and would ask you to pay me back, and through no fault of your own, you may have forgotten,” he said. “It may have been a busy week, you may not have sent me your portion of the accommodation for some time. And as an 18 or 20-year-old, where income is an issue, that’s an experience that isn’t particularly fair.”

Mr Salteri said the company is putting a fair bit of money into the app. 

“We’re on our journey. We’re aiming for 30,000 downloads in our first year and we’re well on our way there,” he said.

“We’re purely domestic in Australia at the moment but we obviously have ambitions to take this overseas and help solve this problem for young people globally.

“Top of mind comes to young people in the UK or Europe who might be travelling around. We know how accessible that is for someone in London to go to Italy or France with their friends. KttiPay is the perfect tool to help them manage that expense splitting.”

Setting up the ‘share-pay’ market

Mr Salteri said there were no direct competitors to KittiPay anywhere in the world. While some have the technology to help people work out how much they are owed, or how much they owe others, none actually facilitate the transfer of the money.

“That’s the problem we’re trying to solve,” he said.

“It’s trying to make sure that no one is left out of pocket and that the funds are there up front.

“It’s the complete opposite of an after-pay model where you get the product today and pay it off in the future,” Mr Salteri said.

“We think being able to pay up front and split the bill evenly is a huge selling point.” 

www.kttipay.com

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-15-interview-with-ian-salteri-from-kttipay


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Wu designs Australia’s ‘Google or ChatGPT for investments’

By Leon Gettler, Talking Business >>

IMAGINE coming across something like the ‘Google’ for all investments. Or maybe something like ChatGPT?

That describes investmentmarkets.com.au, a company set up by Angelina Wu. Her background includes money markets, wealth advisory and media, including stints with Commonwealth Bank, UniSuper, Trustees Australian and Guangzhou TV in China – and the last 4.5 years with Investment Markets.

Ms Wu and her co-founder Chris Morton launched the service after years of testing and refining its functionality.     

She said the business plans to dominate all Australian investments.

“We have all the asset classes, all the industries, all the liquidities,” Ms Wu told Talking Business

“The idea is to cover anything, like shares in a company or units in a trust.

“We’ve got pretty much every asset class. We’ve got shares in equity, we’ve got property, we’ve got fixed interest, we’ve got cash, we’ve got term deposits, we’ve got everything. We’ve got alternatives as well and we cover all the industries.

“We’re starting to grow more of the alternative assets and the start-ups are coming on board as well.

Broadening investment choices

Ms Wu said the company seeks to “make it broad” for all investors.

“The idea is to make it brand agnostic and broad and a level playing field for everyone and to democratise this place,” Ms Wu said. “And that goes back to the idea of having investmentmarkets.com.au being a place for every product issuer for their books.

“It’s a marketing tool for our product issuers.

“We are brand agnostic. We treat everyone exactly the same and the commercials of the platform is we don’t charge investors. We charge the product issuers by listing on the platform.”

“We don’t charge a percentage of the capital raised. It’s not commission-based, it’s a level playing field.”

As a result, it’s a flat fee for all product issuers, she said.

“It can’t be a percentage of their earnings because that would require investmentmarkets.com.au to endorse them. That can’t happen in a system that has been deliberately set up a level playing field.

”We don’t vet our dues,” Ms Wu said

“We believe that the investors, which is the target audience of this platform, would like to make their own decisions. They do their own analysis and search.

“It’s a discovery tool for them. We don’t want to insult their intelligence so we let them go and make their own decisions.”

Shifting investment preferences

Ms Wu said in the last 6-12 months, property and income had been popular among investors.

“While this has been understandable, it would be interesting to see what will happen with interest rates tipped to come down.”

Investmentarkets.com.au doesn’t guide investors to physical properties. Instead, they are directed to property funds

“What we’re trying to build is a realestate.com for investments,” Ms Wu said.

“Our intention and ambition is to be a dominating platform for any investors who come from Australia. It’s to be the Investments Central to find any investment in one place.

“It’s the education element as well. We run investor seminars every year and we have smaller events as well,” she said.

“We want to get more than 1200 people registered for it and the number is growing about 20% each time.” 

www.investmentmarkets.com.au

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-7-interview-with-angelina-wu-from-investmen


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The Afterglow shone through ‘lender bias’ against beauty businesses

By Leon Gettler, Talking Business >>

FEMALE entrepreneurs have a problem these days. They can’t get funding from lenders. They’re regarded as ‘high risk’.

This is particularly true in the beauty industry.

Jessica Leonard and Ashleigh Potocki, who own the Sydney-based self-titled automated ‘glow’ studio called The Afterglow, say the big problem now is getting funds.

“If we’re talking from a sector perspective, women-owned businesses tend to be in the retail hospitality and beauty spaces,” Ms Leonard told Talking Business. “They tend to be more impacted by things like the cost of living, and the like, pandemics etcetera so we do tend to be running businesses in higher risk spaces.” The Afterglow self-service beauty studio founders Ashleigh Potocki (left) and Jessica Leonard.

Tough getting funded by banks

Ms Potocki said one of the biggest challenges for businesses owned by women was getting funding from banks and lenders.

“Some of the lenders don’t understand the space we’re in particularly in the beauty industry with equipment we may need,” Ms Potocki told Talking Business.

“I’ve often had to explain what the equipment is to certain lenders and they automatically deem it as a high risk purely because they don’t understand it.

“When we’re talking about laser equipment – and I’m talking to a gentleman on the other end of the phone who doesn’t understand the space – I have to therefore explain the equipment, and what it does and they automatically deem it a high risk.

“Or, in instances when payments aren’t made, they’re going to have to think about how they will re-sell that piece of equipment and things like that and they dump that into a category of high risk and potentially not lending that money to us.”

While there are other industries that use laser equipment, the beauty industry is notoriously difficult.

“Any lender will tell you that,” Ms Potocki said.

So how did they get the money?

Finding a way can be challenging

“We actually did require assistance by our husbands, who have no beauty industry experience whatsoever, in order to be able to meet the funding criteria for our businesses,” Ms Potocki said.

“Whilst I am the CEO, my husband is the director because people take him more seriously.  

“I myself did all the talking to lenders but my husband was the one who was required to meet the criteria.”   

“I’ve had a skin clinic for the past 20 years and every time I need funding, I’m met with these same questions.”

Ms Leonard said The AfterGlow was a new concept insofar that it is unmanned, automated and totally self-service orientated.

So it’s a very new concept.

“When speaking to lenders, when we wanted to get this off the ground, not only did we face that challenge that this is a new concept but it’s also that pre-conceived idea that the beauty industry is notoriously difficult to fund,”  Ms Leonard said.

Ms Leonard and Ms Potocki said there “were only six lenders out there” that were willing to fund beauty industry businesses run by women.

Without labour costs, as it’s automated and self-served, the running costs would be low.

But the capital costs of equipment and the high-quality fitout are high.

“To make a space accessible without a person being there, that is expensive,” Ms Potocki said.

www.theafterglow.com.au

www.leongettler.com


Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness

https://shows.acast.com/talkingbusiness/episodes/talking-business-3-interview-with-jessica-leonard-and-ashlei


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Record $9 billion of cash withdrawals post-COVID show Aussies want cash – but ATMs diminishing

ALTHOUGH the Reserve Bank of Australia has reported that more than $9 billion worth of cash withdrawals were made in Australia during January 2025 – a new post-COVID record for January – the Cash Welcome movement is worried about the dramatic fall-off in ATM availability.

According to the Cash Welcome campaign, the numbers show banks are pushing people towards a cashless future “against their will”.

Research from the RBA showed $9.01 billion was withdrawn by Australians during January 2025, up from $8.92 billion in January 2024, $8.97 in January 2023 and $8.4 billion in January 2022. 

Meanwhile the number of ATMs in Australia has fallen from 25,663 in December 2021 to 23,518 in December 2024 – and this is happening while banks are steadily closing their branches.

“There is no decline in the use of cash in Australia since the end of the COVID pandemic,” Cash Welcome campaign spokesperson Jason Bryce said.

“There’s a big decline in the number of bank branches and ATMs, so banks are clearly pushing us toward a cashless future, against our will.  Since COVID there has been an obvious change in behaviour around cash and payments.

“Banks and the RBA need to acknowledge that there’s plenty of demand for cash in Australia and no reason to believe that cash is disappearing.”

Consumer group Choice reported last week that 97% of 13,000 Australians surveyed support a cash mandate and 80% use cash, according to Mr Bryce.

“Banks want a cashless Australia, not business or consumers,” Mr Bryce said. “Australians want the right to choose how we pay.

“Banks must stop closing branches and ATMs and pay for the distribution of our legal tender in every town and community,” Mr Bryce said.

Cash Welcome has created a Change.org petition which already has more than 200,000 signatures calling for a cash and banking guarantee:

https://www.change.org/BankingAndCashGuarantee



RBA data on ATM cash withdrawals post-Covid

These are the monthly ATM withdrawal numbers, cut and pasted from the RBA's C4 ATM Cash Withdrawals (seasonally adjusted). Supplied by Cash Welcome campaign.

C4 ATMs – Seasonally Adjusted Series

Total number of cash withdrawals in Australia

Total value of cash withdrawals in Australia

 

 '000

$ million

Feb-2022

29767.6

8630.0

Mar-2022

30114.1

8734.1

Apr-2022

30735.5

8825.9

May-2022

31038.8

8912.0

Jun-2022

30560.5

8676.0

Jul-2022

30942.1

8871.2

Aug-2022

30466.7

8754.4

Sep-2022

30802.6

8862.8

Oct-2022

30805.4

8921.6

Nov-2022

29568.2

8550.7

Dec-2022

29942.7

8633.3

Jan-2023

30531.7

8974.8

Feb-2023

29675.7

8689.9

Mar-2023

29410.1

8663.3

Apr-2023

29209.7

8596.1

May-2023

29331.1

8714.5

Jun-2023

29938.1

8783.7

Jul-2023

29801.0

8864.5

Aug-2023

28817.7

8503.6

Sep-2023

29530.6

8803.7

Oct-2023

29583.9

8893.7

Nov-2023

29370.9

8799.8

Dec-2023

29453.9

8817.4

Jan-2024

29483.6

8921.4

Feb-2024

29467.1

8981.5

Mar-2024

29292.2

8945.0

Apr-2024

29619.4

9046.0

May-2024

29035.2

8861.9

Jun-2024

29221.3

8922.4

Jul-2024

28868.8

8801.2

Aug-2024

29273.6

8948.8

Sep-2024

29077.0

9012.1

Oct-2024

28961.4

8887.5

Nov-2024

29010.6

9032.4

Dec-2024

29090.2

9079.3

Jan-2025

28725.3

9011.0

Supplied by Cash Welcome from RBA reports.

 

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