Queensland

Nimble rapidly rewrites the rulebook on rapid loan services

FEW financial services businesses can claim to understand their customers like Nimble does. As an organiser of small, rapid loans, Nimble’s technology is meeting the immediate needs of Australians just like Greg Ellis and Sean Teahan – the founders of the business who know what it is like to manage everyday financial challenges.  

Lately Nimble has been recognised through a range of awards – including a Platinum Australian Customer Service Award, BRW Fast 100 and Telstra Australian Business Award – for the sophistication of its financial technology platform, which assesses loan applications in seconds by analysing thousands of data points.

However, the company’s essence and real point of difference, is that it has never forgotten that no matter how good the technology, tech businesses are fundamentally people businesses.

“The company’s founders, Greg Ellis and Sean Teahan, struggled to make ends meet in the early days, sometimes resorting to mowing lawns to keep the lights on,” said Nimble chief operating officer, Sami Malia.

“This humble beginning has instilled in this businesses an absolute dedication to respecting the individual needs of our customers, and just as importantly, our team members.”

Mr Malia said in some quarters the term ‘corporate culture’ has become a glib throwaway line used by recruiters and spin doctors.

“In fast-growth start ups, culture is the fundamental glue that keeps a team and a company moving towards a common goal,” Mr Malia said.

He believed Nimble’s success was accelerating because of its no-nonsense, open culture and the way it used technology to meet the needs of its market almost instantaneously.

During the past 12 months Nimble has doubled the number of new members, increased the number of loans by 71 perent and grown the team by over 50 perent to 130 employees.

At the same time the Net Promoter Score (NPS) – the key indicator of customer satisfaction in the financial services sector used by Nimble – is as an industry high.

Mr Malia said the average NPS of the big four banks was minus15.5 percent, credit unions plus 28.6 percent and Nimble is plus 56 percent.

“This excellence in customer service has been achieved by building a culture that strategically places customer service first and foremost,” Mr Malia said. “Customer satisfaction is linked directly to employee KPIs, internal messaging and a clear mission statement.

“We’re proud that our members come from all walks of life, professions and salary levels and that every one of them is treated with respect,” he said.

Nimble lends between $100 and $1200, with the application process completely online. In most cases an approved loan will be in the member’s account within 60 minutes.

www.nimble.com.au

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Sell or fight the 400lb gorilla: InterFinancial sees M&A market challenges rise

 

IN A RECENT report on Australia’s mergers and acquisitions (M&A) landscape, specialists InterFinancial tracked the extreme challenges facing many of Australia’s leading businesses trying to find direction “in choppy waters”. Should business owners lower their expectations on business value for a sale now, or persist in spite of the risks of major competitors – so-called '400lb gorillas – coming into their space?

The InterFinancial report noted Australia had traversed “a period of significant uncertainty and this has made decision making difficult”. Reports from InterFinancial clients considering exiting their businesses found most did not expect the business environment to improve significantly in the next two-to-five year period – so they were faced with difficult decisions.

Should they sell at a price below previous expectations? Or should they continue on with the business and the related risks, banking the profits.

“We have recently met with two successful businesses facing significant change in their industry,” said InterFinancial managing director Sharon Doyle. “Both have been finding trading difficult over recent years.

“Both are national leaders in their sector. They have both been approached by overseas category dominant players from Europe and the USA.” These types of companies—often referred to as ‘400lb gorillas’ have an enormous effect on a market when they enter.

“In the case of the first company they have held on due to the offer price being below their expectations. The large European company is now setting up a ‘greenfield’ operation,” Ms Doyle said.

“If they are unable to do a deal the company faces the potential of gradual erosion of their business, much as the impact Bunnings has had on the corner hardware store.

“The second company is actively embracing their ‘400lb gorilla’ from the USA. While they are being careful about dealing with them they are realistic about the effect they will have on their sector when they enter the Australia market.

“As part of this process they have had to revise their expectations on the value of the business.”

 Ms Doyle said the ‘choppy water’ InterFinancial identified as key influences on the business environment and deal making in the medium term were:

Balancing the Budget – The government is going to start a process of balancing the budget in May. This means either reduced expenditure or increased taxes and these changes will impact the business environment;

 • Banks back to pre-GFC – Banking has become very competitive in relation to the terms and conditions (covenants) of the debt and the interest rate. However the basic interest cover and leverage ratios are still being applied;

Limited mid-market capital – Private equity funds offering $20 million equity cheques or less is very limited.  InterFinancial has seen the emergence of family offices and organised high net worth investors targeting the less than $20 million equity cheque range;

Deal making – Limited capital and uncertainty means that deals structures have changed. Risk sharing in transactions has increased with as much as 90 percent of transactions now having some form of earn-out;

The Asian Century – A large number of global business are positioning for the high levels of middle class growth expected in Asia. Rightly or wrongly Australia is seen as a first step into Asian by many overseas companies. What this means is that companies that may have ignored the Australian market as being too small are now entering the market and as a result changing sector dynamics;

Mining industry cost restructure – Sustainability and competiveness in mining is all about where a business sits sit on the cost of production curve. Global capital allocation by the large miners means the quality of the resource in the ground, productivity and infrastructure needs to be the best in the world for Australia to be low on the cost curve and, as a result, attract global capital.

CONCLUSIONS

Ms Doyle said much of the advice InterFinancial was offering to clients reinforced their natural instincts, urged creative solutions and stressed that tough decisions should not be avoided.

“Trust your instincts,” she said. “In our experience business owners have good instincts about the market and their business. While there is uncertainty our view is that it is important to make the decisions that give direction through the choppy water.

“Look for creative solutions. Well-worn ways of doing business and transactions are changing and are likely to continue to change at a greater rate. As we are seeing in deal making, understanding the issues on both sides of the table and then bridging these with creative solutions such as earn-outs is a key to completing transactions.

“Don’t avoid the tough decisions,” Ms Doyle said. “It may be that the right decision is to sell your business now, even though the market price is below your previous price expectations.

“It isn’t uncommon where we take a business to market and the owner doesn’t sell due to the offer prices not being enough, for the business to be worth less or sell for less in the medium term.

“You need to make a realistic assessment of the sector dynamics and watch out for the 400lb gorillas.”

InterFinancial, which describes itself as a ‘creative corporate finance advisory firm, is also an Industry Expert member of Queensland Leaders, the organisation developing the state’s next generation of leading businesses.

www.interfinancial.com.au

www.queenslandleaders.com.au

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BHC ‘mixed tenure’ affordable property model thrives

 

BHC, formerly known as Brisbane Housing Company, is accelerating its innovative development program which focuses on meeting the needs of low to middle income earners who require inner city housing.

BHC is continuing to put runs on the board in dealing with Australia’s affordable housing challenges through what CEO David Cant said is a 'mixed tenure' model.

“At BHC, our core focus is on this group of low to middle income earners who need inner city housing close to their employment, but are unable to pay the requisite high rents,” Mr Cant said.

“We believe the most sustainable means of meeting Australia’s affordable housing demand is through a mixed tenure model.

“Mixed tenure incorporates three components of housing within each development: affordable rental housing owned and managed by BHC; key worker housing that is part of the National Rental Affordability Scheme (NRAS); properties sold to owner-occupiers and investors,” he said.

Mr Cant said BHC’s record – already having provided more than 1500 homes in the Brisbane region – showed that through mixed tenure, affordable housing can be synonymous with high-quality, architecturally designed, environmentally sustainable living.

“The model has proven to be both financially and socially sustainable,” he said. “It offers a vibrant, active and engaged community within one building that includes a mix of people from varying stages of life, income levels and household types.”

The way BHC operates financially, private sales provide ongoing income which is reinvested into future projects, while strong tenancy management offers investors peace of mind.

“A commercial development focus also incorporates the selection of prime locations and delivery of high-quality liveable designs,” Mr Cant said.

“In just over four years, the mixed tenure model has helped more than 2600 Queenslanders into high-quality affordable housing.

“It has demonstrated that, as a nation, we can face the challenge and provide affordable housing for those Australians who need it most.”

Mr Cant said in Brisbane, throughout Queensland and across the nation the challenge of housing supply was a serious and urgent one.

According to the State of Supply report by the National Housing Supply Council, Australia will require an additional 3.3 million dwellings by 2029.

Demand for housing in Australia continues to outstrip supply, Mr Cant said, and a growing number of Australians are not only being priced out of the buyers’ market, but also unable to afford skyrocketing rents.

BHC is a 2014 executive member of Queensland Leaders, the organisation mentoring Queensland's new generation of leading companies.

www.bhcl.com.au

www.queenslandleaders.com.au

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Call for Australian manufacturing rejuvenation by considering ‘entire value chain'

MANUFACTURING capability development organisation QMI Solutions CEO, Gary Christian, knows the rejuvenation of the Australian manufacturing sector is a complicated challenge.

 

But QMI Solutions research, he said, reveals a more holistic approach like that being undertaken by Germany and the UK, is now urgent and vital for Australia.

"An enormous amount of work is already being undertaken to address the issue of manufacturing competitiveness, and industry leadership needs to be fostered at a holistic level where the entire value chain and all relevant industries are represented," Mr Christian said.

While he does not shy away from the extent of that challenge, he warns action must be taken urgently or Australia runs the risk of losing certain formerly successful manufacturing categories, not just individual businesses.

"To effectively address the declining competitiveness in Australian manufacturing, the definition and understanding of the manufacturing industry needs to change to include the entire value chain," Mr Christian said. "This includes R&D, design, supply management, production, go-to-market strategies, logistics and services.

"Effectively, manufacturing is a collation of industries which include not just traditional clothing and car manufacturers, rather more inclusive of manufacturing inputs and services to mining, chemicals and engineering, among others.

"By taking a broader view of the value generated by manufacturing and taking a holistic view of the industry, Australia can improve its resource allocation and strategies to boost productivity."

Mr Christian said QMI Solutions research and industry contact over a long period of time - QMI Solutions began as the Queensland Manufacturing Institute in 1993 and has progressed as a partnership between the Queensland Government, UQ and QUT to now encompass the four divisions of Australian Institute for Commercialisation, Industry Capability Network (Queensland), Manufacturing Skills Queensland and QMI Productivity & Improvement - revealed a broadening of scope was vital. This approach was buoyed by results in other developed economies facing similar challenges.

 "This approach will enable Australia to view the fruitful work and progress currently being made and to implement impactful change and policies which address the most significant issues affecting all facets of manufacturing," he said.

"Similar reasoning is already proven in other developed economies such as Germany and the UK."

The good news coming out of QMI Solutions research, Mr Christian said, was that Australia could turn things around, as long as there was decisive action.

"Australia can create a favourable and effective platform to reinvigorate manufacturing," Mr Christian said.

"This is critical to help rebalance the economy away from debt-financed expenditure, to a long-term strategy centred on tradable goods. 

"The mining industry is now maturing and a medium to long term strategy in high value manufacturing will help sustain mining by providing more competitive local inputs and services.

"To accomplish this, the various industry groups organisations, unions, academia and government need to come together to develop an effective strategy," Mr Christian said.

Mr Christian said this would happen by "prioritising manufacturing industries and developing a tailored action plan according to their maturity and their comparative advantage in domestic and international markets". He was eager for QMI Solutions to be a catalyst in "developing a strategic action plan and industry policy by pro-actively engaging industries".

Mr Christian said, "Holistic policy and industry action needs to address and redefine manufacturing and consider how each element of the value chain impacts the competitiveness of the Australian manufacturing industry, from R&D and design to distribution and after sales service."

QMI Solutions is also an Industry Expert member of Queensland Leaders, the organisation helping to develop the next generation of leading companies in Queensland.

http://www.qmisolutions.com.au/

http://www.queenslandleaders.com.au/

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Super Retail Group keeps eye on the future with astute use of its 23% NPAT boost

SUPER Retail Group is keeping a firm hand on the future with the way it is utilising its 23 percent growth in net profit after tax (NPAT) for the 2012/13 financial year, which amounted to about $102.7 million.

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Super Retail Group has managed a remarkable year, well served by its major brands Supercheap Auto (pictured), BCF, Rebel and Amart Sports.

While the big winners for the group were Supercheap Auto, BCF Boating Camping Fishing, Rebel and Amart Sports, as expected, the pleasing news for investors is the focus on developing the group's multi-channel retailing capabilities and restructuring under-performing business brands.

The current Super Retail Group policy of distributing 55-65 percent of underlying NPAT as dividends, according to a board statement, enables the group to balance investing in growth opportunities and building group capability, gradually paying down debt and increasing dividends to shareholders.

Super Retail Group managing director and chief executive officer, Peter Birtles, said it was pleasing the company had delivered strong sales and profit growth in all three of its divisions while also restructuring under-performing businesses and continuing to invest in developing group-wide multi-channel capabilities.

"We sustained strong like-for-like sales growth in each of our divisions despite the widely reported slowdown in wider retail spending," Mr Birtles said.

"Our focus on retailing products that our customers predominantly use as part of their leisure experiences has served us well. We believe our customers will continue to spend money on their passions even when they tighten their belt in other areas," he said.

"The key drivers of our performance continue to be merchandise renewal and presentation, private brand development, engaging marketing, sourcing and supply chain execution and the passion of our team members.

"We are particularly pleased that our larger businesses; Supercheap Auto, BCF Boating Camping Fishing, Rebel and Amart Sports, have all grown market share and operating margins.

"We completed a review of the Ray's Outdoors, FCO Fishing Camping Outdoors and Goldcross Cycles businesses and implemented a number of business improvement initiatives to deliver sales and profit growth, with encouraging early results. Associated non-recurring restructuring costs of $16.2 million were incurred.

"Last year, the group commenced a three year program of initiatives to develop the capabilities that our businesses will require to successfully operate as integrated multi-channel retailers. During the year, the group invested circa $53.9 million in capital expenditure and $4.1 million in operating expenses on these programs."

Mr Birtles said although retail conditions were forecast to remain patchy, the group expected to deliver solid like-for-like sales growth in each division and to maintain or grow operating margins while generating working capital improvements.

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Peter Birtles

 

"The year ahead will be another year of growth and development as we maintain our focus on growing our existing businesses and building our multi-channel capabilities.

"We will be investing in opening new stores and refurbishing existing stores in all of our businesses with around 25 stores opening across the group," he said.

"We will complete the development of two new distribution centres at Brendale in Queensland and Erskine Park in New South Wales.

"We have made a strong start to the new financial year with like-for-like growth in group sales of circa 6 percent in the first seven weeks of the year.

"We will continue to develop our loyalty programs and increasingly use data analytics to develop relevant targeted marketing campaigns. We will also continue to develop our fledgling Auto Trade Direct and Super Retail Commercial businesses."

The Super Retail Group board declared a fully franked final dividend of 21 cents per share resulting in the fully franked dividends declared for the full year totalling 38 cents per share. This is an increase of 6 cents per share (18.8%) over the prior year.

The final dividend will be paid on October 2, with a record date of August 30.

The company will again provide shareholders with the opportunity to reinvest their dividends through its Dividend Reinvestment Plan. Dividends will be converted to shares at a nil discount to market value and the shares will be acquired on market to neutralise the effect of the Dividend Reinvestment Plan on all shareholders.

 Super Retail Group 2012/13 financial highlights:

  • A 22 percent increase in group sales to $2.02 billion;
  • A 22 percent increase in the group's EBIT to $172.3 million;
  • A 13 percent increase in Earnings Per Share to 52.3 cents;
  • Solid like-for-like sales growth achieved across all three of the group's divisions;
  • Increased gross margins in the Auto and Leisure retailing divisions;
  • Contribution from Rebel and Amart Sports businesses continues to exceed acquisition business case;
  • Group's multi-channel development programs progressing in line with plan.

www.superretailgroup.com.au

 

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Hi-tech manufacturer EM Solutions laments lack of Aussie awareness of local ICT solutions

GOVERNMENT and ‘think tank' reports continue to emphasise the importance of hi-tech engineering and manufacturing for Australia's economic future - but that is largely where the emphasis stops.

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Rowan Gilmore, managing director of EM Solutions.

Many of the world's leading telecommunications technologies - designed and manufactured in Australia - are sold to blue chip companies in the US and Europe, but are continually overlooked in Australia, by Australian corporates and even by government and defence organisations.

This is the unfortunate ongoing experience for Queensland-based engineering group, EM Solutions.

"EM Solutions struggles to sell its products to large corporations here at home, even government entities, while we are able to do so to blue-chip customers overseas. Why is that?" asked EM Solutions managing director Rowan Gilmore, who is also a former CEO of the Australian Institute for Commercialisation.

"A recent report by Professor Graham Schaffer, commissioned by the Queensland State Government, has accentuated the importance of engineering and engineering intensive firms to the Queensland economy," Dr Gilmore said.

" Growth of the industry has the potential to add $10 billion per annum to the Queensland economy with Brisbane as a world engineering centre for the global provision of specialist engineering services. 

"I attended an excellent event in the new Brisbane Convention Centre recently, at which these challenges were debated. It struck me that the company I lead, EM Solutions, an innovative designer and manufacturer of broadband telecommunications radios for microwave and satellite links, is an iconic example of one such firm.

"We employ 15 engineers, seven of whom have PhDs. For the past five years we have reinvested over 25 percent of our revenues into research and development.

"The founders of our company, through their persistence and contributions over the past 30 years, have been responsible for spawning several new companies and the growth of a high-tech electronics industry in South East Queensland that now employs many hundred staff.

"Technological innovation is important to compete in such an industry. But it is not enough.

"If taxpayers are spending $40 billion to lay a broadband network across Australia, why aren't local innovators thriving on the back of that?

"If Australian Defence is spending billions upgrading its telecommunications equipment, why is it all

imported?

"It seems our large corporations don't like to take risks, to work with SMEs, to nurture home grown innovative firms.

"They prefer to work with accredited suppliers, large organisations they think are more trustworthy than small businesses.

"One solution to prevent the further hollowing out of manufacturing in Australia is indeed to innovate; but another is for our big corporations to innovate in their procurement as well, and better manage the risk of working with small local businesses.

"Otherwise, we'll all end up the poorer."

www.emsolutions.com.au

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CrispTech sees the light again, after recovering 'China syndrome' moment

IN NOVEMBER 2010, CrispTech got the call every company dreads - its number one category killer product, a miniature overcurrent circuit breaker, had just failed an Australian audit and had to be withdrawn from the market.

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Duncan Andrews: CrispTech's lights went on again by launching new Lumigen business.

Three short years earlier the company had been in the right place, right time with a new product when changes to Australian regulative requirements came into effect.  

Now CrispTech was managing a product withdrawal, only to discover that the Chinese manufacturer failed to honour warranties.  The company was faced with a seemingly irrecoverable situation, given its available resources and with no manufacturer support.

CrispTech went into voluntary administration in July 2012, but by October of that year Brisbane businessman Duncan Andrews purchased the company.

Mr Andrews had insights into the business's potential and saw its strong base from which he could resurrect CrispTech's fortunes - he knew he was able to draw on the loyalty of suppliers, customers and, as he said, "the all-important staff".

CrispTech started with a new strategy.

First, the firm created three new divisions: Ethernet Australia (industrial communications), Lumigen (LED lighting) and Elindus (standard electrical products) .

"Industrial communications is the backbone of the company but it needed a clearer focus which Ethernet Australia provides and the world leading communication brands it represents," Mr Andrews said.

"But it was the LED side of the business that really interested me and the opportunity that existed with energy saving products."

While CrispTech had been involved with LED for two years, rapid technology change and declining product quality were adversely affecting the LED market.

"So, learning from recent experiences, we visited China three times over the past six months to select the right manufacturers with the right products, and to audit their factories to ensure everything meets our agreed specifications," Mr Andrews said.

"With my background in food manufacturing where safety and Quality Assurance are a given, I see no difference that the same process and discipline are brought to importing LED products.

"We are serious about quality and eliminating the pain factor for our customers by building confidence in Chinese manufactured products."

http://www.crisptech.com.au/

*CrispTech is a 2013 Member of Queensland Leaders, the organisation helping to develop the next generation of leading companies based in Queensland. http://www.queenslandleaders.com.au/

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