THE House of Representatives Standing Committee on Economics will hold a public hearing with the Governor of the Reserve Bank of Australia (RBA), Philip Lowe, on Friday, February 5, 2021. The RBA last appeared before the committee in December 2020.

Committee chair, Tim Wilson MP, said, "There have been few times when monetary policy has been more consequential for the Australian economy.

"The committee will be scrutinising the RBA’s measures in response to the COVID‑19 pandemic, particularly the move to implement quantitative easing, and how these measures will help the Australian economy recover.

"The decisions the RBA are making has an impact on everyone, and with cheap easy money pushing up asset prices, and the spectre of inflation and higher super that could soften wage increases on the horizon, there needs to be scrutiny of the consequences of their decisions.

"Issues of the governance culture within the RBA remain a point of public discussion and also need to be properly scrutinised," Mr Wilson said.

Public hearing details

Date: Friday, 5 February 2021
Time: 9.30am to 12.30pm
Location: Main Committee Room, Parliament House

The hearing will be broadcast live at aph.gov.au/live.

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FOLK, THEATRE, videogames and galleries are among a host of Australian arts bodies who will give evidence as part of an ongoing inquiry into the state of the Australian arts sector.

Chair of the Standing Committee on Communications and the Arts, David Gillespie MP, said the hearings on February 5 and 19, 2021, will further investigate the challenges faced by specific arts industries over the past year.

"Australia boasts a rich cultural and creative landscape and I’m eager to hear about the key areas for growth and development for our creative industries, as well as the challenges that have recently tested their resilience," Dr Gillespie said.

"The committee will also take evidence from government departments on their support for Australia’s arts workers, especially during the COVID-19 pandemic.

"With an estimated contribution of 6.4 percent of Australia’s GDP, the committee recognises the fundamental role our creative and cultural industries play in Australia’s economy. We are keen to understand how Australia can best harness its creative and cultural capabilities in order to rebuild this vital part of our economy to be better than ever," Dr Gillespie said.

The full programs for February 5 and 19 and the Inquiry’s terms of reference, may be found on the Inquiry webpage. The hearings will be broadcast live at aph.gov.au/live. 

Information about the committee, including membership, may be found on the committee’s webpage.

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THE Joint Standing Committee on the National Capital and External Territories has extended the time for making submissions to its two current inquires to 31 March 2021.

The inquiry into economic, social and environmental sustainability in the Indian Ocean Territories is examining topics including education, research, citizen science, biodiversity, job creation, costs of living and socially responsible development.

The inquiry into enabling communications infrastructure in Australia’s external territories of Norfolk Island, Christmas Island, and the Cocos (Keeling) Islands is considering the current communications situation in each of the territories, activity underway to enhance connectivity and services, and the options and opportunities for improving availability of and access to communications infrastructure.

Committee chair, Anne Webster MP, said, “The committee wants to ensure all interested people and organisations, including residents, businesses and community groups have an opportunity to put forward their views.”

The Committee is accepting submissions addressing the terms of reference until 31 March 2021. The terms of reference for each inquiry and further information on how to prepare and lodge a submission can be found on the inquiry websites.

Public hearings are being planned and will be announced in due course.

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BETWEEN October and December 2020, residential consumers and small businesses made 30,564 complaints about phone and internet services. This is a decrease of 11.2 percent compared with the previous quarter.

However, the seasonal comparison shows a 5.7 percent increase when comparing July to December 2020 against the same period in the previous year.

The Telecommunications Industry Ombudsman’s Quarter 2 (Q2) 2020-21 Complaints Report shows while the number of complaints from small businesses decreased compared to the previous quarter, the proportion increased to 17 percent of total complaints. This is the highest proportion of phone and internet complaints from small businesses in the last five quarters.

The data published on February 3, 2021 shows a decline in complaints across all service types in the quarter. After a high reliance on internet services during the early phases of the COVID-19 pandemic, internet complaints have dropped 20.7 percent.

Mobile has become the leading service type with 10,118 complaints. The volume of mobile complaints remains steady compared to the previous quarter and to Q2 2019-20. 

All top 10 issues have decreased in volume compared to the previous quarter, apart from contract variations by providers, and consumers having no working service. The issue of providers being uncontactable decreased 40 percent this quarter.

For small businesses, complaints about the disconnection of services have appeared in the top 10 issues, replacing complaints about number problems. This quarter also showed increases in the volume of complaints about business loss and having no working service.

Complaints about the top 10 providers decreased in volume compared to the previous quarter, although some providers saw increases compared to Q2 2019-20. Complaints about Dodo Services Pty Ltd declined 23 percent compared to Q1 2020-21, and TPG closely followed with a decrease of 21 percent. 

Commenting on the Q2 results, Ombudsman Judi Jones said the decline in complaints this quarter was pleasing to see.

“Although we often see complaints decrease this time of year due to the summer break, after the challenges of 2020, this is a significant accomplishment," Ms Jones said.

"The industry, government, regulators, advocates, and Ombudsman have demonstrated a commitment over the past year to ensure continuity of service for consumers in the face of great change.

“Small business owners and telcos have done it tough through the pandemic. Whilst the slight proportional increase in small business complaints isn’t yet cause for concern, it is important that small business owners have access to reliable phone and internet services, as many depend on these services to operate. The impact of phone and internet problems can be significant for small business owners who don’t have a back-up plan.”

About the Telecommunications Industry Ombudsman 

The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service. Contact www.tio.com.au or phone 1800 062 058.

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