Better Business Technology

Ten trends gleaned from CES 2016


THE Consumer Electronics Show in Las Vegas in January revealed just how fast new technologies are being adapted by business – even as other disruptive technologies appear on the horizon.

Technology research organisation Ovum uses CES to identify leading trends that impact business and reported that CES 2016 appeared to be more of an ‘evolutionary’ technology showcase than ‘revolutionary’ – and this augured well for business adoption. 

According to Ovum Media and Entertainment division director of research and analysis, Rob Gallagher, many companies launched “me-too” or upgraded versions of existing products rather than breakthrough concepts.

“It’s a welcome sign of maturity for many new categories, which have suffered from poor design and misguided concepts in the past,” Mr Gallagher said. “But that doesn’t mean that companies at the show weren’t willing to talk about the bigger, longer-term trends that will reshape the consumer landscape.”

Mr Gallagher said Ovum identified 10 leading trends from the CES 2016 show floor:

Better and cheaper smartphones from Chinese vendors

Established and emerging Chinese vendors demonstrated their determination to try to dominate the market for the world’s most important consumer electronics product, the smartphone. After launching devices in the rest of Asia Pacific and parts of Europe last year, they are now expected to make a significant push in the very competitive US market.

Chinese entertainment company LeTV made a big splash at CES by launching Le Max Pro, the first smartphone with Qualcomm’s latest Snapdragon 820 processor and ultrasonic-based fingerprint technology. LeTV, which only started to sell smartphones in China in 2015, has become the most innovative smartphone vendor at CES. This paves the way for an expected US launch in 1Q16. The company is already selling 4K smart TVs in the US by invitation only.

Huawei launched a phablet designed for the European market. Priced from €600 (US$653), the Mate 8 is a dual-SIM 4G handset featuring a 6-inch display, an in-house-developed Kirin octa-core processor; and a 16MP camera sensor. Huawei also unveiled impressive results from its smartphone business: It sold 108 million smartphones in 2015 (+44% YoY) generating $20bn in revenue (+70% YoY).

 Specialisation v smartness: Competition in wearables

There are three camps in the smart-watch market: Products focusing exclusively on activity tracking and sports/fitness; multipurpose watches offering a wider variety of features and apps; and premium or luxury watches where notifications and activity tracking are provided as discrete add-ons. The customer segment each type of watch targets is relatively distinct.

Fitbit and Withings launched advanced versions of their activity trackers to address competition from multipurpose smart watches from Apple, Samsung, and Huawei. Besides focusing almost entirely on activity tracking, as opposed to notifications and apps, battery life was also featured as a key differentiator. For example, Withings Go watch battery lasts up to eight months.

Smart-watch makers are expanding to new categories to try and sustain sales growth in a market that still remains niche (less than 10 percent adoption). Samsung and Huawei launched new versions of their latest smart-watch models, featuring more precious materials and premium designs.

Microsoft resurges – mainly on tablets and two-in-ones

Many tablet models based on Windows 10 were launched at CES, including offerings from Dell, HP, Lenovo, and Samsung, mainly targeted at business users.

The Samsung TabPro S was the most surprising announcement and is well positioned to compete with Microsoft’s Surface Pro 4 and Apple’s iPad Pro throughout 2016. Global tablet sales declined overall in 2015 but sales in the two-in-one segment increased, and many of the tablets launched at CES 2016 are two-in-one devices.

Microsoft also released some numbers on Windows 10 adoption: There are 200 million monthly active Windows 10 devices, of which 40 percent have been activated since November 25 (Black Friday). This corresponds to 11 billion hours of usage, including 44.5 billion minutes on Microsoft Edge, 2.5 billion questions asked to Cortana, 82 billion photos viewed via the photo app, and 4 billion hours of PC game play.

The data shows that Windows 10 is performing relatively well compared with the two previous versions of Windows, which shows that Microsoft is moving in the right direction. Nevertheless, Windows 10 adoption on mobile handsets is still very limited, with only Alcatel and Acer announcing new products at CES.

 Business-class computers people want to be seen with

The ongoing ‘consumerisation’ of business technology means CES has become an important show for vendors to the enterprise market. Lest employers forget, employees are consumers too, and many are increasingly choosing to bring their own smartphones, tablets, and laptops to work.

The Apple MacBook Air, Microsoft Surface Pro, and Dell XPS 13 are just three examples of computers favoured by ‘the Technorati’, but what about the rest of us? Well, it appears that Dell has finally realised that looks do matter, because the company used CES to announce an expanded line-up of commercial devices, most of which offered enhanced design aesthetics to complement the security, manageability, and reliability features that are generally of prime interest to IT purchasing managers.

In 2015, Microsoft partnered with Dell (and HP) to sell and support the Microsoft Surface Pro 3 in the North American corporate market, but, with its new Latitude 12 7000, Dell believes it can offer a sexier, lighter, and more feature-loaded tablet than Microsoft’s Surface. Dell also claims that the Latitude 13 7000 Series Ultrabook is the world’s smallest 13-inch business-class PC, and that by using space-age materials, such carbon fibre, the computer can endure the rigor of heavy business use while maintaining an attractive allure.

From more pixels to better pixels: HDR enshrined in 4K’s future

LG, Samsung, and Sony brought down 4K entry-level prices by bringing the technology to their low-tier product lines. High Dynamic Range (HDR) took centre stage at CES with all major TV manufacturers now featuring HDR on all 4K TV models including Chinese vendors such as HiSense and TCL.

The UHD Alliance, a trade association of over 35 companies that includes Dolby, LG, Netflix, Panasonic, and Samsung, agreed on a new standard and logo to capture HDR capability called Ultra High Definition Premium.

UHD and HDR standardisation will have a significant impact on 4K TV adoption as non-HDR capable TVs will not be compatible with most 4K set-top boxes and pay-TV services. In addition, HDR significantly enhances the 4K experience, driving consumers’ purchase intention. For the top TV manufacturers, 4K TV sales already generate more than 20 percent of their revenue. This percentage is set to increase rapidly as 4K is cascaded down to other models throughout 2016.

 One UI to rule them all? Unified search comes to TV

Various companies offered solutions to one of the biggest problems facing modern TV – too much choice. CES 2016 saw many new developments aimed at helping viewers to search and discover TV shows, movies, and other content spread across pay TV, broadcaster catch-up services, and OTT apps such as Netflix. Time Warner Cable’s app integration on LG Web OS 3.0 and Roku OS 7, along with Dish’s new set-top box, the Hopper 4, were among the best demos at CES.

 Auto-makers drive towards a new kind of mobility …

Many car manufacturers spoke about a new future for themselves, as ‘mobility companies’. A fundamental part of this change – and without doubt the connected-car super-theme of CES 2016 – was autonomous vehicles. Autonomy was the focal point of every major auto OEM’s press conference, from the mass-market brands of Ford, Toyota, and Kia to the luxury brands of Audi and Mercedes.

What is the connection between autonomy and mobility? Autonomous vehicles have the potential to democratise personal transportation, using both privately owned and shared vehicles, to a new degree: To those that are too young or too old to own a driving license.

But do consumers really want autonomous cars? Ironically the question is moot, for, in the words of one Ford representative, it is simply the case that, “in order to stay competitive every auto OEM needs to have an autonomous driving strategy”.

 …while strengthening ties with Apple and Google

Industry support for applications that mirror smartphone screens on car head units was strengthened as Ford, Chrysler, and Mercedes all launched connected services with Android Auto and Apple CarPlay integration – Ford sync 3, U-Connect V4, and the as-yet unnamed new Mercedes head unit, respectively.

No additional manufacturers announced products with support for MirrorLink, the open source alternative to Android Auto and CarPlay – Volkswagen remains the only one with commercially available units.

No question remains as to the role of smartphone screen mirroring. Although all indications are that in five years’ time even the most affordable, mass-market vehicles will be manufactured with dedicated modems, drivers will still be bringing their own mobile devices into vehicles – and will need to use them safely.

Virtual and augmented reality connect to the Internet of Things

While virtual reality was once again a big draw for CES attendees, with lines stretching all around the outside of the Oculus booth, a slightly less heralded – but no less intriguing trend – is the move to integrate computer vision with connected devices.

One key example was ThingWorx, which was at the AT&T Developer Summit the day before CES, showing off how it has integrated the Vuforia augmented reality platform into connected devices such as bikes, giving real-time data on function and positioning, among other information.

Retail is another area where virtual reality and IoT is expected to converge, with connected VR or AR devices enabling on-the-spot purchases – MasterCard’s Worldwide CMO predicts that this vision could become a reality within 5–7 years.

Netflix, consumer electronics, content, and the cloud

The biggest announcement at CES was not about consumer electronics per se, but about content and the cloud. But Netflix’s decision to make its service available in a further 130 countries, taking the total to 190, will have a significant impact on device sales.

Netflix has proved to be a ‘hero’ service for subscription-based video-on-demand (SVOD), stimulating adoption and competition almost everywhere it has launched. These benefits have flowed to consumer electronics manufacturers as well, as consumers have bought devices to enjoy the service on new screens.

LG showed how device manufacturers can capitalize on Netflix’s success more directly. The South Korean company said it will work with Netflix to offer prepaid access to the streaming video service, which could help attract new subscribers, particularly in emerging markets where credit and debit card penetration is low.

A less-reported, but important development was LG’s move to add access to 50 streaming channels from brands including Buzzfeed, GQ, Wired, and Vogue to several of its new smart TVs. Expect more device vendors to promote digital video services from leading publishing brands as they continue to capture viewers’ attention. – Rob Gallagher, Ovum.


Touch commerce is set to soar, but where is the manager’s runway?

GEAR UP and strap yourselves in – that’s the advice from a chief technology officer in the Australian pharmacy services sector – because the ‘touch commerce’ revolution is set for take-off this year.

Smart-device and mobile consumer purchases are predicted to spiral upwards of 150 percent worldwide this year, in countries such as Australia, financial services firm Deloitte predicted in its annual Technology, Media and Telecommunications (TMT) report. 

But turning to smart devices in 2016 will be for more than just browsing a purchase.

With the report and current data tilting heavy on the ‘how’ of purchasing, managers still need to focus on the trending ‘what’ is being purchased – according to chief technology developer at PharmaData, Adam Gilmore – to prevent stalling and to make sure business growth has a smooth take-off for 2016.

“Managers want and need to be on top of overall seasonal trends for their community to make sure they cater to a diverse range of needs and meet store goals,” Mr Gilmore said.

“But being able to specifically identify the changes down to a particular product line can help lead strategies that respond to your consumers’ wants and needs throughout the day as well as the rest of the year.” 

He said since January 1 this year, the Australian pharmaceutical industry and consumers have experienced turbulence from the government initiative of the $1 co-payment discount within the Pharmaceutical Benefits Scheme and de-listing of high demand medications such as codeine.

“The pharmacy owners and managers are weathering their own consumer trend storms, however unlike other industries, when they turn to their web browsers or smartphone for trend updates there needs to be an added level of patient care at all times,” Mr Gilmore said.

The high-level integrity of the data intelligence involved in the industry allows visualisations to identify and monitor local health trends by setting goals and adapting to change as it happens, Mr Gilmore said. In doing so, the interface helps managers train staff to understand consumer behaviour and increase their individual and interpersonal skills.

These refined operating systems, with positive user experience results from managers, could lead to all staff providing a more value-added experience for the consumer, he predicted.

Dell’s TMT predicts 50 million more regular users will become part of the touch commerce phenomenon in 2016, where consumers are already choosing to research and purchase items before leaving the comfort of their own home.

“The positive, value-added impression you leave on your consumers with specific insights into community trends, as well as the overall knowledge of ‘how’ they are purchasing, is sure to set you up for a smooth take-off into 2016,” Mr Gilmore said.


‘Hybrid’ IT holds future for business: CenturyLink


AUSTRALIAN businesses are mixing and matching internal and external information technology (IT) services to create optimum solutions, a new report from CenturyLink has found.

So-called ‘hybrid IT’ is the architecture of choice for Australian organisations, according to the Australian Hybrid IT Adoption Index research by CenturyLink – and one of the major focuses for decision making is security. In fact, for 29 percent of companies not going to a hybrid system, they are holding back because of online security concerns. 

The research found 66 percent of respondents were already using managed services, while more than one-fifth of those remaining planned to used managed services in the next 12 months.
A hybrid IT blend of in-house and third-party IT services – such as colocation, managed hosting, managed services, network solutions and/or cloud – can provide powerful and highly responsive infrastructure capabilities, according to CenturyLink regional director for Australia and New Zealand, Stuart Mills.

“Successful hybrid IT planning needs to begin with a clear understanding of the organisation’s existing IT capabilities, business objectives and workloads,” Mr Mills said. “The key is to identify which areas are not performing optimally and decide whether the organisation needs to supplement those in-house capabilities with external expertise.”

According to the CenturyLink report, the most popular types of applications being run on outsourced infrastructure are online applications such as websites and e-commerce (48 percent), applications used for back-office services such as finance and enterprise resource planning (43 percent) and disaster recovery/business continuity planning solutions (31 percent).

Security is the main concern for 78 percent of organisations when looking for data centre colocation and outsourcing due to the increasing number, variety and sophistication of cyber-attacks. A perceived lack of security is also cited as the main barrier to moving infrastructure into a hybrid IT model for 29 percent of companies.

Mr Mills said companies considering a hybrid IT approach were looking for providers that could deliver a full spectrum of security products and services that fit their business and technology needs. This includes outsourced experts to act as an internal security team, and the ability to deliver comprehensive protection inside the company’s offices, the data centre (on-premise, outsourced, or third-party) or in the cloud.

The Australian report underscores findings in a recent IDG Research study in the United States, which found that companies across the globe had plans to engage outside technology and planning expertise within the next few years.

The IDG Managed IT Services report, sponsored by CenturyLink, found that IT decision makers are increasingly exploring hybrid IT solutions and evaluating service providers that offer a breadth of services. 

The Australian report also supports the hybrid IT balance enabled by CenturyLink’s portfolio of IT services, consulting, network services and data centres, which organisations can optimise to meet their current and evolving needs. 

The Australian Hybrid IT Adoption Index surveyed 150 decision makers in a variety of industries during August and September 2015.

The full report can be downloaded from



Perfecto chooses Australia to perfect mobile experiences

AUSTRALIA has become a testing ground for Israeli-founded Perfecto’s cloud-based ‘test lab’ for app performance under real user conditions.

One of the problems facing all companies delivering app services through mobile devices is performance over varied mobile device conditions – and this is an area Perfecto has driven into with its Continuous Quality Lab service. 

According to the IAB Australia and Nielsen Mobile Ratings Report 2015, more than 15 million Australians own a smartphone and almost 12 million a tablet device. The variability of Australia’s communications infrastructure challenges app performance, yet customer expectations are high – which is why Perfecto has pushed early into the market as part of its strategic international growth.

Perfecto Mobile, following a new capital raising round of $49 million, has chosen Australia as one of its first international markets, appointing former RSA Security senior executive Gary Mitchell as director for Asia Pacific and Japan, based out of Sydney. Perfecto has also hired two sales representatives and a sales engineer.

Perfecto’s Continuous Quality Lab allows development teams to automate functional testing, performance testing and monitoring to increase the speed of release cycles and improve quality.

With local customers already using the test lab, Perfecto is set to announce its Australian data centre partner in the next few weeks, as the company targets the telecommunications, retail and financial services sectors.

“Today’s consumers expect and depend on high-quality digital experiences when interacting with brands via the web, mobile apps and IoT devices,” said Perfector CEO Eran Yaniv.

“To ensure that quality, Perfecto has developed solutions that help brands deliver those experiences, such as Continuous Quality Lab.

“I’m excited about our launch in Australia and look forward to working with our APAC team to grow Perfecto’s presence there and up in Asia, as we continue to expand our quality offerings and position the company for continued growth and innovation.”

Mr Mitchell said, “In today’s connected mobile world, a digital engagement strategy is now critical to enterprise business success. In simple terms, that means there is no room for mobile apps to fail and as the pressure to meet customer expectations rise, so does ensuring the quality of each digital experience, especially across mobile channels.”

Perfecto, founded in 2006, completed its recent $49 million investment round from new investor Technology Crossover Ventures (TCV). Existing investors include FTV Capital, Carmel Ventures, Globespan Capital Partners and Vertex Ventures.

This latest round completes more than $128 million raised since 2007. Perfecto currently employs more than 250 people based in Boston, Tel Aviv and in its new markets.

Perfecto’s customer base has rapidly grown in the past year to include leading brands Discover, and Sky. The company is now working with nine of the 10 world’s most valuable brands, as listed in the 2015 BrandZ Top 100 Most Valuable Global Brands compiled by WPP and Millward Brown.


Peppermint: a taste of mobile banking going global


PEPPERMINT  Innovation Ltd, an Australian-developed mobile banking technology platform, is aiming to offer access to banking services for millions of people not currently linked to traditional banks.

Working with a network of about 70,000 agents to promote and introduce its platform into the Philippines, Peppermint is believed to be poised for rapid expansion over the next few years. Australian investors have shown strong early support for the business. 

Following a successful $3.87 million capital raise in October, and subject to meeting the Australian Securites Exchange’s (ASX)  other pre-quotation conditions for listing, Peppermint Innovation Ltd will look to list on the ASX via a reverse takeover of Chrysalis Resources Limited (ASX:CYS).

The listing will give investors access to Peppermint’s innovative platform and an opportunity to be part of the mobile banking payment ‘revolution’ according to Peppermint Innovation’s managing director, Chris Kain.

Peppermint is based in Perth. It operates an established proprietary mobile banking, payments and remittance technology, which aims to eventually provide secure mobile financial services to anyone, anywhere in the world.

Mr Kain said the aim was to drive financial inclusion – opening up banking services, including payment services, to those without access to a traditional bank.

Currently, the Peppermint Platform is deployed in the Philippines as part of the company’s focus on transactions in the developing world.

The Philippines is an emerging market with a population of approximately 100 million people. Filipino economic migrants who move to major centres or overseas looking for work rely on remittance services to send money to their dependents.

Peppermint research shows up to 75 percent of the population are ‘unbanked’, and with almost 114 million mobile phones in use, the Peppermint platform capitalises on this large market opportunity.

Peppermint’s technology is employed commercially by three of the top Filipino commercial banks, generating around one million transactions every month. Revenue is derived through commission on each user transaction and fees for the development and maintenance of the Peppermint platform for commercial clients.

“We are delighted with the strong support we've received from existing shareholders and the response of new investors to our public offer.,” Mr Kain said.

“We are confident that the Peppermint platform will have a strong uptake beyond existing customers in the Philippines, providing a wide range of financial services via a mobile phone to unbanked populations there.

“It is estimated that about 2.5 billion adults worldwide lack access to basic formal financial services and our platform will help promote financial inclusion to a large part of the global unbanked population.

“We see this as a significant opportunity to add value and retain growth potential for the company.”

He said Peppermint’s commercial growth had been largely de-risked by the work done with existing clients and a well-established customer base in the Philippines where US$9.5 million has been spent developing the technology.

The key members of the development team, who are now incentivised members of Peppermint Innovation, were previously instrumental in the development of the Globe Telecoms’ GCash mobile remittance platform.

Peppermint has also partnered with MyWeps/1BRO Global Inc. in the Philippines to develop a mobile remittance service ‘Powered by Peppermint’ to capture transactional flow currently outside of the traditional banking system.

As part of this partnership, Peppermint will also be provide the functionality for MyWeps/1BRO Global to address other domestic payment services in the greater domestic person-to-person market, which comprises domestic remittances, paying bills and loan payments.

A study commissioned by the Bill and Melinda Gates Foundation from Bankable Frontier Associates in 2010 estimated this market to be valued at US$3.2 billion per month from 45 million transactions conducted per month in 2010.

While there are already other players in the sector, the market is large enough to support additional platforms as there are still large numbers of remittances transferred via more expensive methods, Mr Kain said.

1BRO Global Inc. has about 70,000 agents and 40 business centres spread out over the country, which will help drive adoption of the Peppermint mobile remittance platform.

The funds raised from the public offer will be used to accelerate the roll out of the ‘Peppermint Platform’ and expand its reach throughout Asia, Europe and the rest of the world.

Peppermint offered 193,465,000 shares at an issue price of $0.02 per share to raise the funds. The public offer was managed by lead manager, DJ Carmichael and was made under a prospectus dated October 16, 2015. All offers under the Prospectus are now closed.





EM Solutions develops high-power satcom units

BRISBANE-based satellite and broadband communications systems specialists EM Solutions has developed a new series of its Ka-multiband unit that has virtually doubled the capabilities within its smallest-ever model.

According to EM Solutions chief executive Rowan Gilmore, the KA-multiband Diamond Series is the only product in the market, worldwide, that offers up to 3GHz of bandwidth in a single unit.

He said the series offered “unprecedented bandwidth across the Ka-band frequency range in the smallest and lightest packages commercially available”. 

The Diamond Series is a game changer in the industry, he said, offering almost 50 percent lower use of direct current (DC) power than the previous generation, 50 percent lower weight and up to 50 percent less “dimensional volume”.

“Recognising room for improvement in previous generation L- to Ka- band BUCs (block upconverters, used in the transmission of satellite signals) our team set to find a better solution,” Dr Gilmore said. “Previously, almost all satcom BUCs used direct up-conversion architecture with narrowband RF (radio frequency) filters, and could convert only to a single and pre-selected frequency span within the broader Ka-band spectrum.

“Our new nanoBUC HUB converts any modem signal to anywhere within the 28-31 GHz frequency spectrum, and its linearizer can be programmed to compensate for the distortion introduced by many types of power amplifiers that follow in the transmitter chain.

“Our Ka-band Gallium Nitride (GaN) nano-BUC power amplifier products are smaller, lighter and more power efficient in their respective output power classes and depending on the requirements, can cover the complete Ka-band frequency range in a single unit,” Dr Gilmore said.

“GaN based MMICs intrinsically offer more linear power across a wider operating bandwidth with a greater efficiency, compared with previous GaAs technology.”

EM Solutions is also an alumni member of Queensland Leaders and Dr Gilmore is a former chief executive of the Australian Institute for Commercialisation.


Are you sure you are getting what you pay for in IT services?

ONE of the great dilemmas for business leaders is figuring out what level of support is needed to keep your information technology (IT) systems secure and up to speed.

This is an area of business that is often handed over to IT ‘experts’ because it is an area that is beyond most companies’ levels of experience. IT management is often ‘entrusted’ to people that are ‘trusted’ to do what they say they can do. 

However it is very difficult for business owners and leaders to ascertain whether they are actually receiving the services promised by an IT company, according to SuretyIT technology director Geoff Stewart, who has seen some disturbing examples in recent years.

“We have recently taken over support for a business that has been having some trouble around their IT systems and support,” Mr Stewart said. “Their current servers are hosted with a third party provider and they pay a considerable amount to this company each month. 

“One of the services they pay for is ‘Hot Disaster Recovery’ which is supposed to allow for recovery from anything from a catastrophic failure in their whole server infrastructure down to a single server failure.  They are a 24/7 business and have huge reliance on their IT systems and their continued reliability. 

“It appears though that they were paying for a service that they weren’t actually receiving,” he said. 

Mr Stewart discovered that in April his client company had a significant failure on its Exchange (email) server “which could not be recovered from”.

The third party company was called and asked to invoke the disaster recovery or image recovery for that server.

“To which the reply came, ‘We don’t provide that service for you’.  When we told the business what the third party hosting provider had said, they were astonished as clearly stated on their contract was Hot Disaster Recovery and ‘image backup’,” Mr Stewart said.

“I think the scariest aspect of this issue was that our customer had signed the contract 18 months previously, had put their trust in this provider to deliver the service they had signed up for and yet the fact was they were not receiving some of the absolutely critical services they had signed up for. 

“Needless to say the customer has asked us to look for an alternative hosting provider who they can trust and who they know will deliver the service they are paying for.

“What this made me question, was how many other businesses are putting their complete trust in their IT provider, assuming they are getting the service they are paying for but are actually not?”

Mr Stewart advised business leaders to always ask IT service providers the tough questions, “to get them to prove to you that you are getting the service you are paying for”. 

Mr Stewart said SuretyIT had developed a standard set of practices to help businesses guard against such problems:

Make sure you are provided with a meaningful monthly report that details the health of your systems.

If your IT service provider is responsible for checking your backups, make sure they perform test restores as well and get you involved in the process.

If they provide you with a disaster recovery service make sure that there is a test performed at least on an annual basis, you are involved in it and are asked to sign off on it.

If you have had a significant systems issue, make sure that your IT service provider provides you with a post mortem report that details what happened, how it was fixed and what is being put in place to prevent it from happening again.

If your IT provider is not performing, not providing you with the information or services you need or blinding you with technical jargon – change to another one.  It may be daunting, but there are plenty of good ones out there that can make a real difference to the success of your business and make the transition straight forward. 

SuretyIT is an Industry Expert member of the Queensland Leaders, Victorian Leaders and NSW Leaders organisations that are mentoring and developing the next generation of leading Australian companies.  SuretyIT offers what it calls a Technology Performance Health-check to help provide management with an overview of what they are paying for and what they are getting for their IT spend.



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